CaptiveAire proudly supports its customers with long-term reliability, sustainability, and value.
Our Promise
Long term support and Industry-leading value
Our mission over the past 45 years has been to provide the highest quality products and service at the lowest possible price, keeping our users' best interests in mind at all times. We are dedicated to providing a sustainable and reliable solution for the lifetime of our products. Our customers have grown to trust CaptiveAire® as a name they can count on.
Our Approach
Providing all the tools you need to succeed
At CaptiveAire, we build a mutually beneficial partnership to help you meet your operational goals, serve your customers, and save on costs without diminishing quality. We understand the complexities of running a large scale operation.
Personalized Support
A dedicated sales engineer is assigned to your account, to handle all of your locations, regardless of region or territory. By having a direct contact for design, procurement, and post-sale support, CaptiveAire gains a thorough understanding of your application and needs. This ensures consistency and quick and efficient growth.
Fast Troubleshooting
CASService, CaptiveAire’s nationwide network of in-house service reps, is available at any time to visit job sites, troubleshoot, and quickly rectify any problems that arise. Most replacement parts are stocked on CASService trucks, eliminating long lead times often associated with service visits.
Industry Leaders
CaptiveAire serves a wide range of applications throughout North America, including hotels, convenience stores, manufacturing and distribution centers, assisted living homes, hospitals, swimming pools, gyms and yoga studios, parking garages, paint booths, mixed-use facilities, food trucks, restaurants, and many others.
Lasting Warranties
CaptiveAire’s exceptional and industry leading product warranties (up to 20 years, depending on the product) ensure that your systems run smoothly for years to come.
Complete Control
CASLink, CaptiveAire’s proprietary building management system, allows you to view and control all of your systems at once, from any location. Remote adjustments may easily be made, correcting any errors and maximizing efficiencies as seasons and peak loads change. Continuous review of data allows for frequent adjustments to optimize systems and save on operating costs.
Quality Assurance
System Design Verification (SDV) is available via CaptiveAire’s nationwide CASService network to ensure that every system is installed and runs as initially designed. Any potential errors or problems are caught before systems go into operation, saving you money and avoiding problems down the road.
Our Values
Upholding what we believe since day one
Our founder, Bob Luddy, established CaptiveAire with a mission of delivering the highest quality products and services at the lowest possible cost. Over 45 years later, we still embody his original mission daily, for every client.
Quality
We are dedicated to providing the highest quality products and service, designing our systems to last up to 25 years. We use high-caliber, trustworthy components to ensure durability and reliability.
Affordability
We reduce costs wherever possible so that we can deliver the best possible system to you at the best price. With six regional manufacturing plants, we provide low shipping rates with extremely fast lead times.
Efficiency
We continually develop the most energy efficient technologies to help you save on operating costs. Our products meet and often highly exceed efficiency standards, meaning you’ll meet code and save on operating expenses for years to come.